A Guide for Professionals
Eden House Family Centre, part of CLASS UK Ltd, is a specialist residential family assessment centre providing comprehensive parenting assessments within a safe, structured, and supportive environment.
We work with Local Authorities, courts, and partner agencies to deliver high-quality, evidence-based assessments that support informed decision-making and promote the best possible outcomes for children.
Our Service
We provide residential parenting assessments for parents and their children, typically where there are concerns regarding parenting capacity and child safety.
Our service includes:
- Residential family placements in a fully staffed setting
- Structured, evidence-based parenting assessments
- Tailored intervention and support programmes
- Therapeutic input from qualified professionals
- Community-based assessment and outreach support
Stays with us are usually between 12–20 weeks, with flexibility based on the needs of the child and family.
Our Approach
At Eden House, we adopt a holistic, strengths based and child-centred approach to assessment which is underpinned by the principles of the Children Act 1989, Residential Family Centres Regulations (2002) and the Working Together to Safeguard Children (2020) framework.
Our assessments consider:
- Parenting capacity and ability to meet a child’s developmental needs
- Observations of daily care and routines
- Capacity to engage with support and demonstrate sustained change
- Understanding of concerns and risks
- Attachment and parent-child interactions
- impact of parental history, trauma, mental health, substance misuse, and domestic abuse.
We use specialist tools such as ParentAssess to support parents with learning disabilities to engage with their assessment and to ensure that this is meaningful.
Assessments are:
- Individualised and responsive to each family’s needs
- Evidence-based and informed by recognised frameworks
- Conducted through a combination of observation, direct work, and multi-agency input
We aim to balance support and assessment, enabling parents to demonstrate change while ensuring robust and defensible analysis.
What We Offer
Assessment & Intervention
- Comprehensive parenting capacity assessments
- Direct work with parents and children
- Structured observation in a residential setting
- Tailored support plans
Specialist Support
- Parenting skills development
- Life skills and independence support
- Domestic abuse awareness and intervention programmes
- Substance misuse awareness and support
- Mental health and therapeutic services (via accredited professionals)
Multi-Agency Working
- Close collaboration with social workers and Local Authorities
- Engagement with health professionals, midwives, and support services
- Participation in meetings, reviews, and court processes
Accommodation & Facilities
Eden House provides high-quality residential accommodation in a safe and supportive environment, including:
- Self-contained family flats and private rooms
- Communal living and dining areas
- Dedicated nursery playroom and outdoor space
- Private meeting spaces for professional discussions
The centre is staffed 24 hours a day, with waking night staff and flexible staffing levels based on risk assessments. Prior to a family coming to stay with us we will discuss the appropriate levels of supervision needed with you.
Assessment Process
Assessments incorporate recognised frameworks and are tailored to each family.
Referrals are accepted from Local Authorities following initial consultation and review of documentation.
The process includes:
1
Referral and Screening – review of assessments, care plans, and supporting documents
2
Placement Planning Meeting – agreement of assessment objectives and support plan
3
Residential Assessment – structured observation, direct work, and intervention
4
Review Meetings – regular multi-agency reviews to monitor progress
5
Final Assessment Report – clear, evidence-based analysis and recommendations
More Information
Outcomes & Reporting
We provide clear, analytical, and evidence-based reports that:
Identify parental strengths and areas of concern
Assess capacity for change within the child’s timescales
Inform care planning and court decision-making
Our reports are designed to be robust, balanced, and defensible in court.
Transition & Outreach
Where appropriate, we offer post-placement outreach support for up to 6 weeks to support families transitioning back into the community.
This ensures continuity, stability, and ongoing assessment where required.
Why Choose Eden House?
Child-centred, safety-focused practice
Experienced and qualified multidisciplinary team
Structured, evidence-based assessment approach
Strong partnership working with professionals
Holistic support addressing complex needs
High-quality accommodation and 24/7 staffing
Referrals
We welcome referrals from Local Authorities.
To discuss a a family coming to stay with us, check availability, or request further information, please contact our team.
We are committed to working collaboratively with professionals to achieve safe, positive, and timely outcomes for children and families.
Have a question or looking to make a referral?
If you would like more information about Eden House Family Centre or wish to discuss a referral, please contact us.